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Last updated: 20.02.2019
When you register on our website, you are required to use a username. This is to ensure your anonymity and safety to other users. The personal information we gather about you will remain confidential and will never be made public, available to third parties, other users or otherwise disclosed.
During the registration process, you may be requested to provide us with certain personal information including your name and email address, billing information and more sensitive personal information, which includes your racial or ethnic origins, political or religious beliefs, or sexuality.
Only selected, trusted staff have access and manage the personal information you submit to us using this website. Your data will remain confidential and will not be disclosed to any third parties unless you give us the permission in advance or we are ordered by a court of law.
Some of our web pages may contain electronic images known as web beacons (sometimes also called clear gifs or pixel tags). Web beacons are usually small transparent graphic images located on a webpage or email that you are viewing. We are able to use them to help us deliver cookies, count visits, prevent fraud and to tell if an email or advertisement has been opened and acted upon. In short, cookies work together with web beacons to accomplish the functions and purposes described herein.
The website may, from time to time, contain links to and from third-party websites of our partner networks, advertisers, partner merchants, retailers or affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their content. Please always check the privacy policies that apply to a third party website before you provide any information to the website.
In our terms and conditions we set our age restrictions. In compliance with the Children’s Online Privacy Protection Act, information from children under the age of 18 and any information sent to us from users we believe to be under this age will be permanently deleted from our database.
We may use financial information or payment method to process payment for any purchases made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. In the purchasing process obtaining your name, address, phone number, email address and credit card information is necessary to complete the transaction. We fulfill your order with a highly secure industry standard Secure Socket Layer (SSL).
The security of your personal information is a priority to us. We are responsible for protecting personal information under our control, including personal information that has been transferred to, or received from, a third party. We take reasonable measures to protect registration that is stored within our databases and we restrict access to user information to only those employees who need access to perform their job functions, such as our customer service personnel and such employees shall be required to respect the privacy of that information.
These terms and conditions are binding for all users of this website.
Your right to use our services and websites is subject to any conditions and restrictions established by us. We may alter, suspend or discontinue any aspect of our services at any time. This includes the availability of different features of our service, websites, the database or the content. We may also limit certain features and aspects of the service or restrict your access to parts or all of the service, without notice or liability.
You acknowledge that we are not responsible for interruption or suspension of the service, regardless of the cause of the interruption or suspension.
The following terms shall have the following meanings in these terms and conditions:
“We” , “Service” and “Us” refers to our website.
“You”, “Member” or "User" refers to the user of the website.
This service is for singles and couples who wish to meet new people, make new friends or want to find a partner. It is intended to be a safe and fun place to visit, that grants you access to such materials for your own enjoyment and entertainment in a friendly environment. We may use system profiles at our discretion to communicate with users to enhance our users' entertainment experience. This enables us to analyse user preferences, trends and gain information about our member base and to monitor user communications. Based on the aforementioned, you agree that you will only use this website in a manner consistent with its purpose and which is in accordance with these terms and conditions.
The website is for personal use only and may not be used for commercial purposes. Organizations, companies, businesses and/or individuals may not become members in order to use the website for any commercial purpose, such as sending unsolicited emails or advertising for products or other websites. Unauthorized framing of or linking to the website will be investigated and appropriate legal action will be taken including, without limitation, civil and criminal redress.
Your login information - username and password - are private to you only, and you are not allowed to share this information with anyone. We do not encourage you to write down the user information, as others could gain access to your profile.
In order to use our services, you must first create an account. You will be asked to create a username, a password and your email address. This username and password is only created once and will allow you to access the service at any time.
When you first access our service, you will be asked to provide complementary personal information concerning your profile and your preferences, including text, photos and other data. Our customer support team reviews all submitted profile photos and about me texts, in order to ensure they comply with your terms and conditions.
Becoming a member on our website is free. Communicating with other users by sending messages and photos requires the purchase of coins. Sending one (1) message or photo costs 40 coins. One (1) message is limited to 240 characters. The costs for purchasing coins are set out on our FAQ page. Once purchased, coins may only be used for messaging or purchasing additional services and are not refundable. Coins expire 90 days after last log off date. If you receive free or promotional coins, these may be invalidated at any time. No refund will be given for expired coins.
All funds are quoted in the currency in which they are displayed. We reserve the right to change our pricing policy or the method or manner in which we charge for the services at any time.
Once we have confirmed receipt of your payment, your account will be credited with the number of coins purchased. Please note that we do not operate with recurring payments. Our members decide for themselves when and how often they want to buy a new package.
We deliver access to our services, websites and these sites’ features, digitally. Details on access are provided on the final confirmation screen and in the confirmation receipt sent to the user's email address provided at checkout. Should you encounter any difficulties with logging into the website, you should contact the support service of our website. Please refer to the order confirmation email which you would have received after you completed your purchase for details.
Some banks and credit or debit card issuers may charge you an international processing fee. This international service fee is controlled and charged by your bank or card issuer and not by CUPID SOLUTIONS LTD or its resellers. Please refer to INTLServiceFee.com.
At any time and without cause, membership to the website may be terminated by either the website or the user upon notification to the other party by electronic mail. When the member requests the termination, existing coin balance is NOT refunded. Users are liable for charges incurred by them until termination of service. Any refunds can only be made to the same card number or bank account that was used to place the original order. If you need to cancel your order, you should contact our website through the email contact form. Please make sure to include your user name, your real name, email address and phone number and order number in xxxxxx.yyyyyyy format, i.e. 999994.1234567 which you will find in the order confirmation email you would have received after you completed the checkout process.
By accessing or using the Services, you agree that you:
All trademarks, logos, graphics, photographs and texts featured on our website and in our provision of the services are the intellectual property of us or our partners and may not be reproduced, used or represented without our or our partners’ expressed permission, under threat of legal action. All software and code remains the property of this website.
The contents of our website and services are not to be downloaded (excluding local storage, i.e. browser cache), printed and and / or reproduced in any media (hard disk, floppy disk, CD-ROM, etc.) or modified.
You agree to use our services and act as a user of the website in accordance with the following restrictions:
We reserve the right to monitor profiles and chat messages to ensure that they conform to the requirements of our terms and conditions. You are solely responsible for your interactions with our other users. We also reserve the right to conduct screenings like criminal background checks among our members in order to identify users that have previously been convicted of any criminal offense characterized as a sexual offense.
We do not aim to review all profiles, postings, messages or other materials posted or sent by our members. We are not responsible for any of the content of our members’ profiles, public postings, messages or other materials. We reserve the right, but we are not obligated to delete or edit profiles, public postings, messages and other materials that are deemed to violate the terms of this agreement or otherwise unacceptable.
You are solely responsible for interactions with other users of our websites and services, including the content of the materials you post on the website and in your messages to other users. You must take reasonable precautions in all interactions with other users of the website. You should not provide your personal or financial information for example, your credit card or bank account information to other users of our website.
We are not responsible for any damage or harm resulting from your interactions with other users of our website, neither can we control how other members use any information you provide them and you should use caution in selecting the personal information you share with others through our website.
We reserve the right to investigate and take appropriate lawful action against anyone who violates these terms, including, without limitation, removing the offending communication from the service, terminating the violator's access to the website and contacting and disclosing information to the relevant authorities and pursuant to legal process.
Our service may contain external links to websites and resources. We have no liability as a result of the availability of these external links and we are not responsible for their content. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on, or through any such site or resource.
You agree and understand that whenever you use the website and any of the services it provides, you do so at your own risk. The website’s features and services are provided without any warranties, with the exception of warranties that are required by law. Under no circumstances will we, nor our affiliates or resellers, be held liable for any misrepresentation of information by you or any other user, any loss, damages, or injury caused by your actions or any other user’s action on the website, or outside of it. In no event shall the liability of the website, nor its affiliates or resellers, exceed the sum paid for the service.
Please understand that by using our services you acknowledge that:
Termination by us. Unless otherwise provided, this agreement is effective upon your first use of the services and shall remain in effect until it is terminated in accordance with the terms of this agreement. We may suspend, deactivate or terminate your account and your right to use the services and may block or prevent your access to and use of the services at any time following a breach of the terms in this agreement.
Termination by the user. You may deactivate or terminate your account at any time, for any or no reason, by accessing the "settings" page then “ account options” or by contacting us as described above.
The website and the service is operated by CUPID SOLUTIONS LTD, a company registered under the laws of England, No. Registration no. 11812148.
CUPID SOLUTIONS LTD, Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.
This is a dating portal for your entertainment, which allows you to get in touch with men and women in your area or other places, who could be of interest to you. Whether you are looking for friendship, a cyber-affair, a friendly chat, someone special or someone who shares your interests – or if you are a business traveller or on vacation and would like to get in touch with locals – you have come to the right place. We hope you have fun!
In just 3 easy steps, you are ready to start meeting like-minded people. Register, choose a username and create your personal profile and you are all set. It’s simple, free and 100% anonymous!
After you sign up successfully, we recommend that you upload a profile photo and add some information about yourself. Completing your profile will increase your chances of attracting the right person; so don’t skimp on this step. Once you have completed your profile, get out there and mingle! By updating your profile on a regular basis you are more likely to attract other users’ attention, and you can also earn free coins!
Browse other user profiles, check out their photos and find other people. You can search according to your preferences such as age, location, interests and more.
When you find an interesting profile, you can start interacting with them. Send flirts for free to show your interest and to find out if they like you too. It’s that easy to meet new people. Just chat and have fun!
No, it is not! It is 100% FREE to register, create your own profile and browse other users. No subscriptions, no recurring charges, no commitments!
Sure, you can! Our site is designed to work on both personal computers and mobile devices. Our mobile website is designed to fit the screen of your mobile device and includes all the major features you know from our website. You can send and receive messages, update your profile, edit your favourites, and browse profiles and photos.
Yes, your personal information is 100% secure with us. However, we are not responsible for what our users consciously share with others, so please use common sense! Do not disclose too much personal information that could be used for fraudulent or dishonest purposes. Get to know your chat partners in order to determine whether they are really trustworthy.
For more information on safe dating, please read our Dating Tips.
On the login page, click “Forgot password“ and enter the email address you used to register with us. We will then send a link to your email account. Please click the link and follow the instructions.
No, you are only permitted to have one (1) account at a time. Please ensure that you delete your old account before creating a new one. Creating multiple accounts could result in you being blacklisted, as well as your email addresses and IP addresses.
No, unfortunately you cannot. If you really want to change it, you have to delete your account and create a new account with the desired username.
Click on your profile photo in the bottom left corner and then choose “Settings” from the top right “Change Email”.
Click on your profile photo in the bottom left corner and then choose “Settings” from the top right corner. Follow the instructions under the “Change Password” tab.
Click on your profile photo in the bottom left corner and then choose the option “Settings” from the top right corner.. Edit your preferences under “Email notifications”.
Click on your profile photo in the bottom left corner of the screen and select the settings tab. Scroll down to the end of the page and you will find the button to turn the sound ON or OFF.
Click on your profile photo in the bottom left corner and then choose the option “Settings” from the top right corner. There you will find the “Delete My Account” button at the end of the page. You are personally responsible for deleting your own account. The information you delete will be irretrievable once you have deleted it.
In order to complete your profile you need to follow the steps below:
Verify your email (+20%). This helps us avoid fraudulent activity and maintain our community real with active users.
The ‘’About Me’’ section is very important because you can introduce yourself with a short sentence. That gives you extra 10%.
Complete all the fields under the Basics section and you get another 30%.
Upload your main photo which will appear in our search feed (+20%). Attractive profile photos generate more clicks, views & favourites.
Make your profile more complete by adding at least another photo (+10%).
Select your interests in order to help you find the perfect match (+10%).
We manually check all new “About me” texts, in order to ensure that our profile guidelines are met. It might take up to 12 hours before your profile description becomes visible to other users. In order to maintain your personal safety and our profile guidelines, please do not include any of the following in your “About me” text:
Skype, Twitter, Google+, Facebook or any reference to other social media platforms.
Domain links including: @ / (a) or similar.
Any kind of short message platform like WhatsApp, Viber, Snapchat etc.
Any kind of phone number.
Abusive, threatening, insulting, or otherwise offensive content.
Any other information that could identify you to other users / visitors to our site.
Maximum number of characters is 500.
Images for upload should be at least 500x500 pixels. We support images only in the JPEG and PNG formats. To maintain an inoffensive environment, please ensure that your photos meet the following guidelines:
No photos of, or including minors or children.
No commercial photos.
No photos which violate copyright (e.g. celebrities).
No photos with abusive, insulting, or other offensive content.
No photos which show personal information, for example, names, phone numbers, social media links, addresses or email addresses.
To add your profile photo, click on your profile photo in the bottom left corner of the screen, then click “Add Photo” on the top right corner of the silhouette . Select the photo you want to use as a profile picture and click on “Upload Photo”.
Click on your profile photo in the bottom left corner, then click “Add Photo” on the box below your profile picture. You can upload up to 30 photos and choose which ones you want to be public or private. Private photos are only visible to you and other users you decide to share them with.
Your profile photo can be removed by pressing on it and then clicking the “Trash” icon in the top right corner of the screen. To remove a photo from your gallery you need to press on it and then click the “Trash” icon.
We manually check and approve all uploaded photos, in order to ensure that our guidelines are met. It might take up to 12 hours before your profile photos become visible to other users.
Yes, you can. Please note the “Privacy” button under each photo. After uploading photos, you may choose which photos you would like to set as public, and which photos you want to set as private. During a chat session you can send photos which are private to your chat partners without making them public.
The “About me”-text is your chance to tell your potential chat partners about yourself, your interests, why you came to the site and what you are looking for. Of course, you may add any other relevant information that you wish to share.
The circle is there to show the user status. If you click on the circle you can see the different user statuses.
To change your country, click on your profile photo in the bottom left corner. Under your username press on the country and a list will appear to select a new country.
To change your city, click on your profile photo in the bottom left corner. Under your username press on the city field and type in the new city.
To change your birth date, go to your “Profile” page and click on your profile photo in the bottom left corner. Under your username click on your age and select the correct birth date.
Yes, you can acquire the link of your profile. To do so, click on your profile photo in the bottom left corner and then choose the option “Settings” from the top right corner. Under the Other Tab you can find the link to your account, copy it and share it with other users.
With our “Smart search” function, you have three options to find profiles that match your preferences:
i. “Basic Search” from the homepage allows you to find chat partners based on their age, location or interests.
ii. “Advanced Search” is a great tool to filter by online status, users from other countries or by username.
Yes, it is possible! You can use the “Advanced Search” option by clicking the three vertical dots on the top right corner of the page and select “Online now” under “Profile”.
The "New"-badge is automatically placed on a profile to show that the specific user is new and it will stay there for 7 days. After that it will automatically disappear.
To improve your search ranking you can promote your profile, resulting in more views and messages by other members. You can activate this feature for 24 hours by clicking on your photo in the bottom left corner and press on “Promote my profile”.
You can earn free coins by inviting your friend to our site, using the link to your personal profile.
For every friend that purchases a package of coins, you earn 100 free coins. To do this, give your friends the link to your personal profile. You will find the link by clicking on your profile photo in the bottom left corner and then choose the option “Settings” from the top right corner. Under the Other Tab you can find the link to your account, copy it and share it with other users
Never give out your telephone number, personal email or home address straight away! Stalkers are rare but do exist. Then, there are businesses collecting email addresses and other information to send you all sorts of spam.
Be proactive! Browse profiles, check out profile pictures and don’t be too shy or picky to contact attractive users with similar interests. Consider it a playful way of getting to know each other, no strings attached.
The most effective way of making another user respond is to write a personalised message. Read their profile carefully. Relate to specific details of the information they provided. It’s a lot nicer to receive this kind of “letter” than impersonal and rather uninventive messages like “Hey you. Nice picture.”
If you find out your chat partner doesn’t have the same expectations as you, move on to the next interesting user. There is no “You have to”, only a lot of possibilities. Seize the moment!
Should a chat partner send you inappropriate content, pictures or both, you can, of course, block them. Once you’ve blocked a chat partner, they can no longer contact you through our website. Should you feel threatened or offended by a user, please don’t hesitate to write to us. Our customer service will look into the matter and deal with it as quickly as possible.
So you’ve chatted for awhile and got to know each other online. And now, one of you has expressed the desire to finally meet in person.
Calm down! You can do it! But you should take a few basic safety precautions:
Meet in a neutral place, somewhere public. You could go for a walk, weather permitting, or meet in a nice town square with a cup of coffee to go. Don’t have them pick you up at home or at your place of work because if sparks don’t fly, you might feel “exposed” afterwards.
Tell one or two good friends about your date, where you’re going and at what time you expect to be back. Take your mobile with you! If you want to be extra safe, you can text your friends some additional information about your dating partner, such as the licence plate number of their car, what they’re wearing, etc. You might also make them call you in case the date doesn’t go well and you need an “emergency exit”.
Handle your personal information carefully.
Be honest! When you part, don’t tell your dating partner you want to see them again if it’s not true.
If you can’t relax and don’t feel at ease, there’s probably a good reason for that. It doesn’t have to be logical. Your body can sense a lot of subtle information your mind is incapable of reading and interpreting. So if your defences go up, don’t go against your nature. Bid your dating partner good-bye and move on. There are a lot of other great people on our platform who will be glad to get to know you!
We’re doing our best to ensure that all people using our services are good and honest and really mean what they say and write but even though our safety measures are smart, strict and reliable, they’re not 100 % fool-proof – no system is – and every now and then, you might come across a black sheep.
If your potential partner seems to be too good to be true, asks you a lot of intimate questions, but is rather vague when it comes to talking about themselves, tells you they love you even before they meet you or ask you to transfer money to their account in order to be able to buy a bus, train or plane ticket to meet you, chances are they don’t mean well.
So listen to your instincts and trust them when they scream ‘’Be careful!“ It’s great to be head over heels but sometimes, it’s wise to take a step back. Get to know the other person before you let them enter your personal life.
This was just a precautionary word of warning. There’s really nothing to worry about as long as you keep your wits about you. The most important thing, after all, is to:
HAVE FUN, ENJOY AND FALL IN LOVE!
You may send flirts, messages and photos to other users. Flirts are free and a great way to get started and help you find out if other users might be interested in getting to know you. If they respond, you should not hesitate to take the next step! If a user is unresponsive to your Flirt, you should then try with a personal message. Some users receive a lot of flirts, writing a message or sending a photo is more personal and makes you stick out in the crowd.
Yes, you can filter your received messages on your chat section by choosing one of the three tabs All, Unread or Favourite on top of the chat page.
From the “Chat” page press on the three vertical dots on the top right corner of the page and select “Block User”. Blocked users will not be able to contact you anymore, but the block goes two ways. You will also be unable to contact blocked users. If you make a mistake or change your mind, you can unblock a user by following the same procedure and by pressing on the “Unblock”-button.
Yes, please use the “Contact us”-form and select “Report member”.
You can add individual users to your “favourites” list by first clicking on a profile that you like, and then by pressing the “Star” icon to add that profile to your “favourites”-list. By pressing the “Star” icon again, you will remove the profile from your “Favourites”.
This option is very useful when you wish to shortlist certain individual users.
If other users add your profile to their “favourites"-list it means that they probably like your profile and they want to save it in their favourites. If you also like them you can send them a message.
You need coins to send messages and photos to other users (receiving messages is FREE of charge) but also to improve your profile ranking.
After your initial free coins are spent, you can purchase additional coins online at any time, using our secure payment gateways.
Coins expire 90 days after purchase (but we are sure you will have used them way before that anyway!).
Please note that if you receive free or promotional coins, we may invalidate them at any point according to our Terms & Conditions.
Sending one (1) message or one (1) photo will cost you 40 coins.
One (1) message is limited to 240 characters.
Receiving messages and photos is FREE of charge.
You can top up your balance by clicking your profile photo / username in the top right corner and then choosing the option “Coins” and then “Add coins”. You can choose one of our offered packages: basic, standard, premium or ultimate.
Login and view our packages here.
Depending on which country you reside, we offer different payment methods, e.g. bank transfers, prepaid cards, credit cards and other local payment options.
Use the “Contact us”-form and select “Payment”. Try to describe your problem as accurately as possible, providing us with as much information as you can (e.g. screenshots and the reason for rejection) and we will try our best to help you.
You can check your coin balance by clicking your profile photo or username in the top right corner and then by choosing the option “Coins”. On this page you can manage your balance, check your history for coins spent and purchase more coins.
Yes, your financial information is safe. The details of your payment are being processed directly through our payment processor. We do not store any of your sensitive data.
We like to handle our transactions in a confidential way so for credit card payments, "Company Name" will appear on your credit card statement.
If you click on your profile photo and go to the coins section. Just follow the instructions under the Free Coins menu.